Subprocessors
To operate the Fibric platform, we rely on a small set of vetted third-party providers ("subprocessors") that may process personal data on our behalf. This page lists them, what they do, and where they process data. It supports our Data Processing Addendum and Privacy Policy.
Overview
We engage each subprocessor under a contract with data-protection obligations no less protective than those in our DPA, grant access on a least-privilege basis, and remain responsible for their performance. We keep this list as small as our architecture allows; customer-governed operational data stays within the tenant-isolated platform and is not shared beyond what is needed to run the Service.
Current subprocessors
| Subprocessor | Purpose | Location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud compute, storage, database, and hosting for the platform | United States & EU regions |
| Transactional email provider | Delivery of service, authentication, and notification emails | United States |
| Error monitoring & telemetry provider | Application error tracking and performance monitoring | United States |
| Product analytics provider | Aggregate product-usage analytics to operate and improve the Service | United States & EU |
| Support tooling provider | Customer support ticketing and communications | United States |
| Payment processor | Billing and payment processing for paid plans | United States & EU |
Specific vendors may change as the Service evolves; the purposes and safeguards above describe the categories we engage. Subprocessors used only for our own controller activities (for example, marketing) are described in our Privacy Policy.
Changes & notification
We update this page when we add or replace a subprocessor. Customers may subscribe to be notified of changes, and we will provide reasonable advance notice of a new subprocessor before it begins processing personal data. If you have a legitimate, data-protection-related objection to a new subprocessor, contact us promptly; we will work with you in good faith to address it, and where we cannot, you may have the termination rights described in the DPA.
Contact
Questions about our subprocessors, or want to be notified of changes? Email dpo@fibric.io.