Review conversations, and grade them.
BearScope is live on governed conversations and calls for QA, review, Radar, and evidence-backed scoring. It does not imply autonomous resolution or ticket closure unless that action is separately enabled in a managed deployment.
The queue, the call, and the thread, as one signal.
For configured BearScope tenants, supported Kustomer conversations and Amazon Connect call or queue records can be joined for governed review. Zendesk and other connector substitutions remain managed early access and require capability-parity validation; they are not automatic drop-in replacements.
Triage, summarize, and score, on real conversations.
BearScope grounds supported analysis in accessible source records and exposes evidence for reviewer judgment.
What needs review
Supported analysis can classify intent and urgency indicators, then route the record to a person with the source context attached.
The long thread, in a glance
A review summary can condense a supported ticket or call into what happened, what was promised, and what appears open, with source records available to check.
Graded against your rubric
It scores a conversation category by category against the rubric you define, on the real transcript, and shows the line that earned each mark instead of a number with no reason behind it.
Review, route, and record the score.
Where a supported write is enabled, the AI proposes it for policy and human review. Idempotency and single-flight controls reduce duplicate-send risk.
BearScope can ground review and display QA scores with supporting evidence. Drafting, sending, routing, or closing a ticket are separate capabilities and require managed enablement. A sent message is not reversible.
Point an operator at your conversations.
QA scoring and review grounded in real conversations, with the evidence behind each mark. Request a managed source and tenancy review.