BearScope

Business operations.
Connected.

Work, customers, and orders in one workspace. Powered by Fibric.

Request BearScope accessSee the connections
A woman working on a laptop in warm window light.

The connection
changes the view.

Fibric brings service and commerce data into BearScope. Your team can follow the customer across systems.

Kustomer

Customer conversations

  • Conversation history
  • Contact reasons
  • Customer identity
Amazon Connect

Voice and call context

  • Recordings
  • Transcripts
  • Call timing
Magento

Commerce context

  • Order records
  • Customer lifecycle
  • Fulfillment context
Fibric

Shared customer context.

Review. Understand. Follow through.

Kustomer, Amazon Connect, and Magento are connected today. Other systems are reviewed for your deployment.

Keep the work
and its context together.

Move from a request to its customer, order, and next step.

BearScopeOperations
WorkOrdersQuotesCasesCustomers

Work

Quotes & cases
Quote NQ-204Volume pricing for 500 unitsAlex · SalesDue todayCase NW-1042Confirm the split shipmentSam · FulfillmentIn progressQuote NQ-208Availability for the next orderUnassignedNeeds owner
Email requestNQ-204

Prepare the quote.

Alex has the original request, quantity, and response deadline in view.

Maya Chen

Pricing and availability for 500 units, including the lead time for the next order.

Original requestQuantity · Availability · Lead time
OwnerAlex · Sales
Linked orderNW-1042

Check the remaining items.

Sam can review the order alongside the case before updating Maya.

Maya Chen

The first package has shipped. The remaining items need a fulfillment update.

Order NW-1042Customer · Order · Fulfillment
OwnerSam · Fulfillment
Email requestNQ-208

Find the right owner.

The request stays open for Sales to pick up, with the customer’s context attached.

Eli Brooks

A repeat customer needs availability before placing the next order.

Original requestCustomer · Availability · Next order
OwnerUnassigned
Northwind Goods · Example

Your systems can do
more together.

Fibric provides the platform patterns for source connections, tenant identity, and controlled actions. BearScope brings them into the work your team does every day.

Explore the Fibric platformHow BearScope uses FibricVisit BearScope

Fits the way
your team works.

Keep the tools you use.

Bring their context into BearScope. Start with the connections your team needs.

Make the workspace your own.

Your branding, your customer data, and access for the people who need it.

How does Fibric fit into BearScope?
Fibric is the foundation for connecting systems and keeping customer context together. BearScope applies that work to business operations, from quotes and cases to orders and quality review. Its live integrations and data services are specific to the workspace; the generalized operator runtime is in early access.
Can we connect other systems?
Tell us which systems you use and what you want to bring together. We’ll confirm source access, record matching, and the integration work required. The marketplace is a starting point for that review.
What can our team do with connected data?
Organize work, manage quotes and cases, review orders, and investigate conversations and calls. External changes depend on the actions enabled for your deployment and the user’s permissions.
How do we get started?
Request BearScope access with your team’s needs and source systems. We’ll confirm the connections, features, branding, and deployment scope.

Connect your operations.

Tell us about your team and the systems you use.

Request access