CX operations, grounded in the work.
BearScope brings real conversations and calls into QA and review, gives teams a proactive RADAR view, and answers operational questions from governed tenant data. Where connected commerce data supports it, BearScope also surfaces orders at risk with the evidence behind the signal.
Available now. Live on governed support, call, and commerce data.
Live BFF implements the Fibric pattern directly · generalized kernel remains reference architecture
The CX operations dashboard for evidence, review, and the next decision.
Review the conversation, not a proxy
Bring governed support conversations into a consistent review workflow, with the source evidence available to the person doing the QA.
The analyst is the interface
A proactive operations surface where the AI analyst leads. Remove the analyst and the page is empty by design. It surfaces what needs you, now.
Keep the source close
Work across connected support conversations and Amazon Connect call context, with grounded analysis that stays tied to the underlying tenant data.
Surface order risk where the connected data supports it.
Grounded in available commerce signals
For tenants with the relevant commerce and fulfillment data connected, BearScope can bring order status, customer context, and operational signals into one risk view. Coverage and freshness depend on the source data available for that tenant.
Evidence before a next move
A risk row should carry the source-backed reason and a proposed next step, not just a red dot. The static worklist shown here is an illustration; live recommendations and actions depend on the capabilities explicitly wired for the tenant.
- Uses governed order and fulfillment data when connected
- Keeps the source evidence visible with the signal
- Leaves unsupported actions as proposals, not dispatches
Ask in plain language. Review the evidence. Dispatch only where enabled.
RADAR is the live proactive operations surface. It answers from governed tenant data and keeps the underlying evidence close. The shipping BearScope BFF implements this pattern directly today; the generalized Fibric kernel and executor are not in the current request path.
Controls in the live product, with their boundaries stated.
/Real-tenant data discipline
Real tenant views are gated to governed source data. Fallback content is marked so it cannot masquerade as a live metric.
/Explicit action enablement
Action surfaces should remain proposals unless a tenant capability is deliberately wired and its checks pass.
/Tenant isolation
The shipping BFF sets tenant context for database access, with row-level security enforcing the data boundary.
/Receipt coverage
Action receipts are part of the governed pattern. Coverage depends on the specific action capability being wired to log its evidence and outcome.
White-labeled for the operation that runs it.
One product, your brand and your data
BearScope wears your brand. Your team works in its tenant context, and the shipping BFF sets that context for database access. Row-level security enforces the boundary between tenant records.
Run operations that act.
BearScope is live today for governed CX review and operations across real conversations, calls, and commerce data. RADAR is live; order-risk views depend on the source data connected for the tenant.
Available now · live production proof of the Fibric pattern