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ConnectorControl & actuationAvailable now

Twilio

Calls and texts the right person when an operator decides to act, throttled and deduplicated on Fibric's side.

The Twilio connector sends SMS and places voice calls through Twilio's API when an operator's decision needs a human: the on-call engineer, the site manager, the crew nearest the fault. Messages are composed from the event that triggered them, so the text names the equipment, the site, and what the operator proposes, and delivery status flows back as events an operator can act on if a page goes unanswered.

Throttling and deduplication are Fibric-side discipline, not something the API does for you: one incident produces one page per recipient per window, a re-fired rule collapses into the message already sent, and rate limits per tenant keep a runaway loop from becoming a flood. The connector is available now: built and maintained by Fibric, wired with a Fibric deployment engineer through the early-access program, with sends starting propose-only.

Kind
Connector
Category
Control & actuation
Publisher
Fibric
Availability
Available now
Sold by
Fibric
Support
Developed and supported by Fibric

Authentication

Authenticates to the Twilio API with your account SID and auth token, scoped to the messaging service and numbers you assign.

What it reads

  • Delivery status per message and call: queued, delivered, failed, no-answer
  • Inbound replies, so an acknowledgment can close a page
  • Per-tenant send rates against configured throttle limits

What it can do

  • Send an SMS to a named recipient, deduplicated per incident and window
  • Place a voice call with a spoken summary of the event
  • Escalate to the next contact when a page goes unacknowledged

Requirements

  • A Twilio account with a provisioned number or messaging service
  • A contact list or on-call schedule for recipients

Works with

Field DispatchOperator Gets the right person to the right place: reads the live picture, plans the route, and dispatches the team that can fix it. Available now Shift CoverageOperator Keeps a shift staffed to the work in front of it: spots the gap, proposes the cover, and confirms before anyone is moved. Available now Predictive MaintenanceOperator Hears the equipment going wrong before it fails. It reads vibration and runtime, predicts the fault, and opens the work order early. Available now LoRaWAN NetworkConnector Pulls low-power wide-area sensors into Fibric: door, leak, temperature, and tank-level readings across a whole campus, on one feed. Available now SlackConnector Posts the proposed action, waits for the human confirm, then executes, all inside a channel that keeps the record. Available now

This connector is developed, published, and supported by Fibric. It integrates with Twilio through published APIs. Third-party names and logos identify the systems an integration connects to; they are the property of their respective owners, who are not affiliated with Fibric and do not sponsor or endorse this listing. Trademark policy

Bring Twilio into your early-access deployment

Available now means a deployment engineer wires this with you, and it runs propose-only until you approve live actions.

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