OperatorAvailable now
Shift Coverage
Spots the coverage gap hours ahead and proposes the cover, but never moves anyone without a confirm.
Shift Coverage reads the schedule next to the demand actually arriving: the ticket queue climbing past what the afternoon crew can clear, the call volume that says Monday is not staffed like a Monday, the sick call at six that leaves the early shift one short. The gap is almost always visible hours before it hurts; what is missing is someone watching both sides of the equation at once.
When it finds a gap it proposes specific cover, extend this person an hour, offer that open slot to the two people qualified for it, and sends the ask through the channel your team already uses. Nothing moves until the person and the shift lead confirm; then the deterministic executor records the change exactly once. It is available now: a deployment engineer wires it into your demand signals and channels with you, and it runs propose-only until you approve live actions.
- Kind
- Operator
- Publisher
- Fibric
- Availability
- Available now
- Sold by
- Fibric
- Support
- Developed and supported by Fibric
Authentication
Runs inside your Fibric tenant; it acts through the connectors you have already authorized and holds no credentials of its own.
What it reads
- The published schedule, including who is qualified for which role
- Live demand signals, ticket queue depth and call volume by interval
- Sick calls, no-shows, and swap requests as they land
What it can do
- Proposes specific cover for a gap, matched to qualification and hours limits
- Sends the offer to the candidates through Slack or Teams and collects the confirm
- Records the confirmed change on the schedule, with who approved it and when
Requirements
- A demand signal (Kustomer or Amazon Connect) to staff against
- A comms connector (Slack or Microsoft Teams) for offers and confirms
Works with
KustomerConnector Reads conversations and writes notes back, idempotently. Running in production today under BearScope. Live Amazon ConnectConnector Brings live and recorded call context into the operational picture, with status sync back to your CX platform of record. Live SlackConnector Posts the proposed action, waits for the human confirm, then executes, all inside a channel that keeps the record. Available now Microsoft TeamsConnector Routes approvals and alerts to the channel that owns the call. One confirm in Teams turns a proposed plan into a vetted action. Available now TwilioConnector Calls and texts the right person when an operator decides to act. Messages are throttled and deduplicated, so one event never becomes a flood. Available nowThis operator is developed, published, and supported by Fibric. Third-party names and logos identify the systems an integration connects to; they are the property of their respective owners, who are not affiliated with Fibric and do not sponsor or endorse this listing. Trademark policy
Bring Shift Coverage into your early-access deployment
Available now means a deployment engineer wires this with you, and it runs propose-only until you approve live actions.