Privacy Policy

Last updated: October 2025
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This Privacy Policy describes how Fibric Inc. ("Fibric," "we," "us," or "our") collects, uses, and protects information when you interact with our website, platform, applications, and services (collectively, the "Services"). Fibric is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation.

1. Information We Collect

We collect information to provide and improve our Services. This includes:

a. Information you provide directly:

Account registration details (name, email, organization, role)
Communications with our support or sales teams
Feedback, surveys, or feature requests

b. Information collected automatically:

Device and browser data (IP address, operating system, browser type)
Usage information (pages visited, session duration, actions taken)
Log and diagnostic data from integrations and connected systems

c. Information from third-party integrations:
When you connect Fibric to building systems, sensors, or partner platforms, Fibric may process system metadata (for example, device status, performance metrics, or environment data) as necessary to provide functionality.

2. How We Use Information

Fibric processes information for the following purposes:

To operate, maintain, and improve the Services
To personalize user experiences and provide customer support
To ensure system integrity, security, and performance
To conduct analytics and product development
To comply with legal obligations and enforce our Terms of Service

We do not sell personal information or building data. Data is used only to deliver and enhance Fibric’s Services.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our processing of personal data is based on:

Contractual necessity: to deliver the Services you request
Legitimate interests: to improve, secure, and develop Fibric
Consent: for optional features, communications, or integrations
Legal compliance: to meet our obligations under law

4. Data Rights

Under GDPR, CCPA, and other data protection laws, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing activities
Withdraw consent (where processing is based on consent)
Request data portability in a structured, machine-readable format

To exercise your rights, contact us at privacy@fibric.io .

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. System and operational data from building integrations are anonymized or aggregated wherever possible.

6. Data Sharing and Transfers

We may share data only with:

Trusted service providers and vendors under strict confidentiality agreements
Legal authorities when required by applicable law
Partners or contractors assisting in delivering specific functionality, under GDPR-compliant processing agreements

If data is transferred outside your country or region (e.g., from the EU to the U.S.), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs).

7. Cookies and Tracking Technologies

Fibric uses cookies and similar technologies to understand usage, personalize content, and improve performance. Users may manage preferences via browser settings or in-app controls. For more information, see our Cookie Policy.

8. Security

We employ administrative, technical, and physical safeguards to protect data, including encryption, secure hosting, and access controls. While no system is entirely immune to risk, we continuously monitor and update our security practices.

9. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect or process personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Substantial changes may also be communicated via email or in-app notification.

11. Contact

For privacy-related questions or requests, contact:

Fibric Inc.
Email: privacy@fibric.io
Address: 1209 Orange Street, Wilmington, DE 19801, USA

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