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Customer records, conversations, and notes from Kustomer. Used in the live BearScope product.

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About

Customer records, conversations, and notes from Kustomer. Used in the live BearScope product.

This listing is used in BearScope through product-specific data paths. Additional sources and actions are reviewed for each deployment.

Inputs

  • Conversations and messages as they arrive and change
  • Customer records with order and contact history
  • SLA state, satisfaction scores, and reopen events

Proposed actions

  • Target capability: Writes notes to a conversation
  • Target capability: Updates conversation status and assignment
  • Target capability: Syncs call status from your voice platform onto the customer timeline

Actions require a validated deployment and the appropriate permissions.

Requirements

  • A Kustomer instance and an API key with conversation read and note write scopes
Authentication
A Kustomer API key with the scopes you grant, stored in your tenant's secret store.

Access and pricing

Available with BearScope. Your quote covers capabilities, usage, and support.

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For project-specific requirements, contact Fibric.

This connector listing is developed, published, and supported by Fibric. It describes integration with Kustomer through published interfaces. Third-party names and logos identify the systems an integration connects to; they are the property of their respective owners, who are not affiliated with Fibric and do not sponsor or endorse this listing. Trademark policy