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Amazon Connect

Call records, audio references, and contact-center context from Amazon Connect.

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About

Call records, audio references, and contact-center context from Amazon Connect.

This listing is used in BearScope through product-specific data paths. Additional sources and actions are reviewed for each deployment.

Inputs

  • Contact events from the event stream as calls start, transfer, and end
  • Contact trace records with queue, agent, and duration detail
  • Call recordings as they land in your instance's S3 bucket

Proposed actions

  • Target capability: Syncs call status onto the customer record in your CX platform
  • Target capability: Updates contact attributes on a contact within the limits you set

Actions require a validated deployment and the appropriate permissions.

Requirements

  • An Amazon Connect instance with the contact event stream enabled
  • A cross-account IAM role granting read access to contact events and the recording bucket
Authentication
An AWS cross-account IAM role scoped to your Connect instance and its recording bucket, assumed by Fibric; no long-lived keys leave your account.

Access and pricing

Available with BearScope. Your quote covers capabilities, usage, and support.

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For project-specific requirements, contact Fibric.

This connector listing is developed, published, and supported by Fibric. It describes integration with Amazon Connect through published interfaces. Third-party names and logos identify the systems an integration connects to; they are the property of their respective owners, who are not affiliated with Fibric and do not sponsor or endorse this listing. Trademark policy