ConnectorSupport & commsAvailable now
Zendesk
Tickets, macros, and customer history in as events; the same support capability, different vendor.
The Zendesk connector reads tickets, comments, and customer history through the Zendesk API, and brings your macros along so an operator knows which canned responses your team actually uses. Ticket fields, tags, and SLA policy state come in with each ticket, so escalation risk is visible before the breach. Because Fibric routes by capability, an operator written against Kustomer reads Zendesk without changes: the support capability is the contract, the vendor is configuration.
Incremental exports resume from a cursor, so a restart re-reads nothing, and every ticket lands stamped with its tenant and source. Writes are idempotent: a retried internal note is a safe no-op, never a duplicate on the ticket. Zendesk is available now: built and maintained by Fibric, and provisioned with a deployment engineer through the early-access program.
- Kind
- Connector
- Category
- Support & comms
- Publisher
- Fibric
- Availability
- Available now
- Sold by
- Fibric
- Support
- Developed and supported by Fibric
Authentication
A Zendesk API token paired with an agent email, stored in your tenant's secret store.
What it reads
- Tickets and comments as they arrive and change
- Requester history, tags, and custom ticket fields
- SLA policy state and breach events per ticket
What it can do
- Adds private comments to a ticket, idempotently
- Updates ticket status, priority, and assignment
- Applies tags an operator has decided on
Requirements
- A Zendesk Support instance with API token access enabled
- An agent identity with the ticket read and write permissions you intend to grant
Works with
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Bring Zendesk into your early-access deployment
Available now means a deployment engineer wires this with you, and it runs propose-only until you approve live actions.