Letra

The answers engine on top of Fibric.

Your agents do the work. Letra is the guide that sits on top, wherever you are. Ask it what changed and why, and it answers with the numbers behind it, before you even think to ask. Today it’s live in BearScope.

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RidgelineHomeWorkOrdersKPIsQualityWorkforce Search or ask⌘K Lasso Letra
Morning, Dana.
Late orders rose to 41 this week, from 18. Most shipped one day late.
On-time shipping
82.4%
from 91.1%
First reply, median
14.2 min
from 14.6
Quote requests waiting12 open
120 pairs of trekking poles, net-30Unassigned9 days
Logo fleece blankets, 200Alex · Sales6 days
Restock: 48 headlampsAlex · Sales4 days
2
Week of Oct 5 · orders due
Reno61 of 94 · 64.9%Columbus131 of 139 · 94.2%
Reno’s carrier pickup moved to 3 pm on Sep 29.
Show the 41 late orders →
Letra
Calls, Sep 21 to Oct 5
Sep 21 · 9.6 minSep 28 · 11.8Oct 5 · 12.4
Calls slowed from 9.6 to 12.4 minutes. Chat and email held steady.
Calls by hour, these weeksShow the slowest calls
Letra
Three things to look at.
1Late orders rose to 41, from 18. 33 shipped a day after the promise.
2First replies held at 14.2 minutes. Nothing to do here.
3The oldest quote has waited 9 days with no owner.
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Sample company
Letra in BearScope, answering why orders are late, on a sample company

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LetraSample company
Never invent a number
I can’t change the number.

The records say 82.4% this week. I can show you the 41 late orders, or draft a note that explains the week.

On-time shipping, this week
82.4%
Orders shipped on time
192 of 233

Every answer keeps its trail.

Every answer keeps a record of what Letra said and the numbers it used. If anything happens next, you’ll see who approved it and what changed.

  1. Letra said late orders rose to 41, from 18
  2. From 233 orders and 94 shipments
  3. Proposed 3 reply drafts · early access
  4. Approved by Robin K. · ran once · FB-31207
Sample company

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Letra works in BearScope today. Want it on your own systems? Tell us what you run and we’ll set it up with you.

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