Letra

Know what changed before you ask.

Letra is the AI answers engine for apps built on Fibric. It explains changes in your data and shows the records behind its answers. It runs wherever Fibric runs, in the cloud or on your own servers.

Live in BearScope.

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RidgelineHomeWorkOrdersKPIsQualityWorkforce Search or ask⌘K Lasso Letra
Morning, Dana.
Late orders rose to 41 this week, from 18. Most shipped one day late.
On-time shipping
82.4%
from 91.1%
First reply, median
14.2 min
from 14.6
Quote requests waiting12 open
120 pairs of trekking poles, net-30Unassigned9 days
Logo fleece blankets, 200Alex · Sales6 days
Restock: 48 headlampsAlex · Sales4 days
2
Week of Oct 5 · orders due
Reno61 of 94 · 64.9%Columbus131 of 139 · 94.2%
Reno’s carrier pickup moved to 3 pm on Sep 29.
Show the 41 late orders →
Letra
Calls, Sep 21 to Oct 5
Sep 21 · 9.6 minSep 28 · 11.8Oct 5 · 12.4
Calls slowed from 9.6 to 12.4 minutes. Chat and email held steady.
Calls by hour, these weeksShow the slowest calls
Letra
Three things to look at.
1Late orders rose to 41, from 18. 33 shipped a day after the promise.
2First replies held at 14.2 minutes. Nothing to do here.
3The oldest quote has waited 9 days with no owner.
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Letra in BearScope, answering why orders are late, on a sample company

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LetraSample company · written examples
Shipping records
82.4% of orders shipped on time.

That’s 192 of 233 orders this week. The other 41 shipped late, up from 18 last week.

On-time shipping, this week
82.4%
Orders shipped on time
192 of 233

Follow a proposed change.

Where action tracking is enabled, review the proposal, approval and reported result.

  1. Answer 41 late orders, up from 18
  2. Records 233 orders
  3. Proposal 3 reply drafts · early access
  4. Approval Robin K. · ran once · FB-31207
Sample company

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