Terms of Service

Agreement & acceptance

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service. A separate written agreement, including an order form or master services agreement, controls to the extent it conflicts with these Terms and defines the products, deployment paths, controls, support, service levels, and commercial terms Fibric has committed to provide.

The service & accounts

BearScope provides governed CX operations capabilities on supported production paths. Other generalized platform capabilities are offered through managed early access and are included only when specified in a written customer agreement. Public descriptions of the Fibric kernel are a reference architecture and do not represent that every component or control is deployed in BearScope or a particular managed deployment. We may add, change, or remove generally available site content and non-contracted features over time.

There is no public self-service platform signup. When we provision an account under a customer agreement, you agree to provide accurate information, keep your credentials secure, and remain responsible for activity under your account and tenant. Notify us promptly at security@fibric.io if you suspect unauthorized access. You must be at least 18 and able to form a binding contract to use the Service.

Commercial terms & billing

Fibric does not currently offer a public free platform, self-service checkout, or generally available usage-based plan. Prices or calculators shown on fibric.io are indicative planning information, not an offer, quote, or promise of availability. Your written customer agreement defines scope, fees, taxes, payment timing, refunds, renewal, overages, and any service credits.

We may change public planning information prospectively without changing an active written agreement. If your agreement authorizes payment processing, you authorize Fibric and the processor identified in that agreement or invoice to charge the designated payment method for amounts due. Suspension rights, notice, and remedies for late payment are governed by the applicable agreement.

Catalog & integrations

The public catalog describes connectors, operators, and packs at different maturity levels. A listing is informational and is not a public offer, representation that an integration is generally available, or commitment to deliver it. The applicable customer agreement identifies which integration, if any, Fibric will provide and who will develop, support, and operate it. Third-party names and logos identify systems an integration may connect to and imply no affiliation or endorsement; see our Trademark policy.

Fibric does not currently operate a public paid marketplace, public publisher checkout, or public Stripe Connect payout program, and no public 97% publisher payout or 3% listing fee applies. Any future publisher program, resale arrangement, transaction processing, or revenue share requires separate written terms signed by the relevant parties.

Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. In particular, operators must stay within their configured guardrails, and you may not use Fibric to act on systems you do not own or are not authorized to control.

Customer data & operators

As between you and Fibric, you own your data: the content, records, and operational data you connect or that operators generate on your behalf ("Customer Data"). You grant us a limited license to process Customer Data solely to provide, secure, and support the Service.

Where Customer Data includes personal data, Fibric acts as a processor only to the extent provided in the applicable customer agreement and any incorporated Data Processing Addendum. Supported BearScope production data paths use tenant identifiers and row-level access controls where implemented. Supported governed-action paths may use single-flight and idempotency controls for duplicate suppression and may create attributable action records. Those controls do not apply identically to every reference component, event, row, or connected system, and they do not guarantee that a downstream action can be reversed. Connector-specific compensating recovery, where supported, is defined by the applicable customer agreement. We do not use Customer Data to train a shared model unless you expressly agree in writing.

Intellectual property

Fibric and its licensors own all rights in the Service, including the platform, kernel, connectors, documentation, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. You retain all rights in your Customer Data. If you send us feedback, you grant us a perpetual, royalty-free license to use it to improve the Service. Nothing here transfers ownership of either party's pre-existing intellectual property.

Warranties & disclaimers

Each party warrants that it has the authority to enter these Terms. Except as expressly stated, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that operators' outputs will be free of error. You are responsible for the guardrails you configure and for reviewing high-impact actions.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Except for your payment obligations and either party's liability for its indemnity, breach of confidentiality, or willful misconduct, each party's aggregate liability is limited to the greater of the amounts you paid Fibric in the twelve months before the claim or one hundred US dollars. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

Indemnification

You will defend and indemnify Fibric against third-party claims arising from your Customer Data, your configuration of operators, or your use of the Service in violation of these Terms or the law. Fibric will defend and indemnify you against third-party claims that the unmodified Service, as provided by us, infringes that party's intellectual property rights. The indemnifying party's obligations are conditioned on prompt notice, sole control of the defense, and reasonable cooperation.

Term & termination

These Terms apply while you use the Service. You may stop using the public site at any time and may request closure of a provisioned account subject to your customer agreement. We may suspend or terminate access if you materially breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service or other customers, subject to any controlling agreement. On termination, your right to use the Service ends; export, return, deletion, backup-cycle, and retention obligations are governed by the applicable customer agreement and incorporated DPA. Provisions that by their nature should survive termination will survive.

Changes to these Terms

We may update these Terms as the product and law evolve. We will post the new version here and update the date above; for material changes we will give reasonable notice. Your continued use after changes take effect constitutes acceptance.

Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located there, except where mandatory local law provides otherwise. If any provision is held unenforceable, the rest remains in effect.

Contact

Questions about these Terms? Email legal@fibric.io, or write to Fibric Inc., Attn: Legal. For data-processing matters, see the DPA.