Customer support.
Conversations triaged, answered, and followed through.
22 listings · 22 built on request
22 shown
Backlog SweepAgentReviews pending tickets waiting on the customer past the reminder window. Proposes a final nudge or a close with the reason recorded.Built on requestBot HandoffAgentReads chatbot sessions that stalled or looped and who is free to take them. Proposes a handoff with the session summary attached.Built on requestBreach WatchAgentWatches next-reply and resolution timers against who is on shift. Proposes a reassignment or priority change before a target is missed.Built on requestCall SummaryAgentReads the call transcript and the customer record after a call ends. Proposes the wrap-up note, disposition code, and follow-up task.Built on requestCallback PromiseAgentReads abandoned calls and queued callbacks against agent schedules. Proposes a callback time and who takes it.Built on requestCoaching NotesAgentReads quality scores and sampled conversations per agent. Proposes coaching notes and a one-to-one agenda for the team lead.Built on requestConcession ReviewAgentReads a refund or credit request beside the order, its payment, and prior concessions. Proposes approve, counter, or decline.Built on requestDetractor CallbackAgentReads low survey scores beside the conversation and order behind them. Proposes who calls back, a make-good within policy, and the note.Built on requestEscalation PacketAgentFinds cases that meet your escalation rules and assembles the thread, order history, and prior contacts. Proposes the tier-2 ticket.Built on requestFirst ResponseAgentFinds conversations no human has acknowledged across channels. Proposes an acknowledgment with a wait estimate or a reassignment.Built on requestKnowledge GapAgentCompares resolved conversations with what the help center covers and what people searched for. Proposes a draft article for review.Built on requestLanguage RoutingAgentDetects the language of an inbound conversation and reads who speaks it. Proposes the assignment, or a translated draft for review.Built on requestMacro MatchAgentMatches an incoming message to your macro library and fills it from order and shipment data. Proposes the reply for the agent to send.Built on requestNoise FilterAgentFinds auto-replies, bounces, vendor mail, and spam among inbound conversations. Proposes closing or tagging them without an agent.Built on requestOutage NoticeAgentLinks monitoring incidents to the tickets they generate. Proposes a status macro and a proactive notice to affected customers.Built on requestReopen GuardAgentBefore a ticket closes, checks that the promised refund, replacement, or shipment exists. Proposes holding the close or an update.Built on requestReview ResponseAgentReads new public reviews and matches each to an order and a customer. Proposes a reply draft and a ticket when one is needed.Built on requestSentiment SpikeAgentTracks tone across support conversations and reviews by product and topic. Proposes an alert and a holding reply when a spike appears.Built on requestSurvey TimingAgentHolds the satisfaction survey until the order is delivered or the reply has landed. Proposes when to send it and when not to.Built on requestThread MergeAgentFinds the same customer's open email, chat, and call threads. Proposes merging them under one owner with the combined history.Built on requestTicket TriageAgentReads a new conversation beside the customer's orders and account. Proposes the queue, priority, and tags before an agent opens it.Built on requestVIP LaneAgentReads lifetime spend, account stage, and open orders when a conversation arrives. Proposes priority handling and a named owner.Built on request
Start with one job.
Tell us the one thing you’d most like off your plate. We’ll set Fibric up around it, with you.