Agency Request

What you can build

• Order a temp after When I Work offers lapse

  An OpenShift with no approval request by the window's end, and no eligible user left unoffered, becomes an order draft. The manager approves in Slack and the order is sent from Microsoft Outlook.

  With When I Work, Slack, Microsoft Outlook

• Run a second Deputy round before the vendor

  If employees in the area were never notified, the operator proposes shifts/offers:notify to them first, with the SMS fee noted. Only if that round lapses does it propose the vendor order.

  With Deputy, Microsoft Teams

• Cover a 7shifts open shift by email

  Shifts returned by the open filter are checked against the window per location. The order draft goes to the manager in Microsoft Teams and, once approved, to the agency from Gmail.

  With 7shifts, Microsoft Teams, Gmail API

• Mark the shift covered in Connecteam

  When the vendor confirms by reply, the operator proposes a shift update in Connecteam naming the agency, so the scheduler sees the cover and the shift_updated event closes the loop.

  With Connecteam, Gmail API

Requirements

• A scheduling connector that exposes open shifts and offer outcomes: Deputy, When I Work, 7shifts, Connecteam, or Dayforce
• A route to the staffing vendor: a vendor management system connector built on request, or a mailbox connector such as Microsoft Outlook or Gmail
• Slack or Microsoft Teams for the site manager's answer
• Per site and role: the offer window, the roles the vendor may fill, the vendor's contacts and rate card

Authentication

Carries no credentials itself. Schedules are read and orders are sent through the connectors you bind, under the scopes those connectors hold.

Limits

• The window closing creates a proposal, never an order. No message reaches a vendor without a manager's approval
• A vendor management system connector is not in the catalog; Fibric builds the link to your vendor's system when you ask
• It sees a vendor's confirmation only through a channel it reads: the vendor management system or the mailbox the vendor replies to
• Deputy shift offers may send SMS and incur SMS fees in your Deputy account; the operator says so on each second-offer proposal

Questions and answers

What does the manager approve?

The order itself: site, role, start and end, headcount, the rate from your vendor's card, and the address it goes to. The manager can edit any line before approving, or decline. Nothing is sent until they answer.

What record does it leave?

The shift id, every internal offer made and to whom, when the window closed, the order as approved, the send and its response, and the vendor's confirmation if it arrives through a channel the operator reads.

Will it ever place an order on its own?

No. It proposes and waits. It does not cancel a vendor order on its own either; a cancellation is a proposal like the order, approved by the same manager.