Reference · built on requestOperator by FibricInventory & supply

Return Restock

Reads returned units and their inspection results, then proposes restock, refurbish or dispose for each one.

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About

Return Restock is the job of deciding what happens to each unit that comes back. It reads the return request from your store or returns platform, the receipt and inspection result the warehouse records when the unit arrives, and the support conversation behind the return.

From those records it proposes one disposition per unit: restock into sellable inventory, send to refurbishment, or dispose. A person reviews the proposal against the recorded condition and approves, changes, or declines it. Nothing moves in your inventory system until then. Every decision leaves a receipt naming the unit, the order, the condition it was graded, who approved it, and how to reverse it.

This is a reference listing. It documents what Fibric would read from Return Restock and what it could propose, based on the vendor's published interfaces. Fibric builds it under a managed deployment when you request it; selecting it here installs nothing.

Inputs

  • Return requests and their status from Shopify, including return line items and the reverse fulfillment orders that receive them
  • The disposition recorded at receipt: restocked, not restocked, processing required, or missing
  • Inspection results and condition notes where your returns platform or warehouse system records them per unit
  • The support ticket tied to the order, with the customer's stated reason, from Zendesk or Gorgias
  • Refund and exchange state on the original order, so a disposition is never proposed for a unit already settled
  • On-hand quantity for the returned SKU at the receiving location

Proposed actions

  • Target capability: propose a disposition per returned unit: restock, refurbish, or dispose, with the recorded condition attached
  • Target capability: propose an inventory adjustment that returns an approved unit to sellable stock at its receiving location
  • Target capability: propose a refund release on the return once its units have an approved disposition
  • Target capability: propose an internal note on the support ticket stating the disposition and the reason

Proposed actions are target capabilities. Every action runs propose-first and needs a validated deployment and the appropriate permissions.

What you can build

  • Restock clean returns the day they arrive

    A unit received as restocked in Shopify with no complaint on the ticket gets a restock proposal. The warehouse lead approves it and the on-hand count moves the same day.

    With Shopify, ShipHero, Zendesk

  • Keep damaged units out of sellable stock

    When the recorded condition is damaged or the customer reported a defect in Gorgias, the proposal is refurbish or dispose, never restock, and the reason is on the receipt.

    With Gorgias, Loop Returns, Magento

  • Release the refund after inspection, not before

    The refund release is proposed only once every unit on the return has an approved disposition, so a missing unit never gets refunded as received.

    With Shopify, Cin7 Core

Requirements

  • A commerce connector that exposes returns and return line items (Shopify, Magento, or BigCommerce)
  • A returns platform or warehouse system that records received condition per unit (Loop Returns, ShipHero, or Cin7 Core)
  • A support connector for the conversation behind the return (Zendesk or Gorgias)
  • Your disposition rules: which recorded conditions may restock, which go to refurbishment, and which are disposed
  • A named approver for dispositions and for refund releases
Authentication
Each connected system authenticates on its own terms: a Shopify custom app token, a Zendesk or Gorgias API key, and your warehouse or returns platform credentials, held per deployment.

Limits

  • It does not grade a unit. It reads the grade a person recorded. A unit with no recorded condition gets no proposal.
  • A returned unit that matches no order or return request is listed as unmatched and left for a person.
  • It does not issue refunds or move stock. Each of those is a proposal until someone approves it.
  • Condition detail is limited to what your warehouse or returns platform exposes through its interface.

Access and pricing

Reference listing. Fibric builds the operator under a managed deployment when you request it. Your quote covers the build, capabilities, usage, and support.

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Questions and answers

What does the approver see and decide?
One disposition per unit: restock, refurbish, or dispose. The proposal shows the order, the return line, the condition the warehouse recorded, and the customer's reason. The approver accepts it, changes the disposition, or declines. Refund releases are approved separately.
What is recorded after each unit is dispositioned?
A receipt per unit: the disposition, the inspection result it rested on, who approved it, when, and the inventory adjustment that followed. Each receipt says how to reverse the adjustment.
Can it restock or refund without approval?
No. It reads returns, receipts, and tickets and proposes. Nothing changes in your store, warehouse, or support desk until a person approves the proposal, and each approved change is applied once.
Ask about Return Restock

Ask about the capabilities and requirements in this listing.

For project-specific requirements, contact Fibric.

This operator is developed, published, and supported by Fibric. Third-party names and logos identify the systems an integration connects to; they are the property of their respective owners, who are not affiliated with Fibric and do not sponsor or endorse this listing. Trademark policy