Voice & contact center.
Calls, queues, agents, and recordings.
19 listings · 1 live · 18 built on request
27 shown
Amazon ConnectConnectorCall records, audio references, and contact-center context from Amazon Connect.Live8x8ConnectorContact center analytics, call records, recordings, and event streams from 8x8, with agent and campaign actions.Built on requestAircallConnectorCalls, contacts, users, numbers, tags, and conversation intelligence from Aircall, with webhooks for every call event.Built on requestAvaya Experience PlatformConnectorQueue metrics, agent and engagement events, transcripts, and journey data from Avaya Experience Platform APIs.Built on requestBandwidthConnectorVoice calls, recordings, messages, and number events from Bandwidth, with call and message actions on its network.Built on requestCloudTalkConnectorCall history, group statistics, contacts, agents, transcripts, and signed webhooks from the CloudTalk REST API.Built on requestDialpadConnectorCall events, call center status, transcripts, and agent duty status from Dialpad, with calls and texts you approve.Built on requestFive9ConnectorCampaigns, skills, users, contacts, and reports from Five9 through its Configuration Web Services and Agent and Supervisor REST APIs.Built on requestGenesys CloudConnectorConversations, queue observations, agent presence, recordings, and evaluations from the Genesys Cloud Platform API.Built on requestGoTo ConnectConnectorCall events, call reports, queue metrics, recordings, and messaging from GoTo Connect, with call and queue actions.Built on requestJustCallConnectorCalls, texts, contacts, users, numbers, recordings, and AI call data from JustCall, with signed webhooks.Built on requestNICE CXoneConnectorAgent sessions, contact events, skills, reporting, and data extraction from NICE CXone through the DEVone developer APIs.Built on requestRingCentralConnectorCall log, presence, telephony session events, recordings, and call analytics from the RingCentral REST API.Built on requestSinchConnectorVoice callbacks, omnichannel conversations, SMS delivery, and numbers from Sinch, with callout and messaging actions.Built on requestTalkdeskConnectorCalls, users, live metrics, and historical reports from Talkdesk, with webhook events signed by Talkdesk.Built on requestTelnyxConnectorCall events, recordings, transcripts, and message status from Telnyx, with Call Control commands and messaging on its network.Built on requestVonage Contact CenterConnectorInteractions, recordings, transcripts, agent presence, and queue statistics from Vonage Contact Center.Built on requestWebex Contact CenterConnectorTasks, queues, agent activity, and call captures from Webex Contact Center, with webhooks through the Subscriptions API.Built on requestZoom Contact CenterConnectorEngagements, queues, agent status, address books, recordings, and reports from the Zoom Contact Center API, with event webhooks.Built on requestOperations AnalystAgent that reads theseAnalyze customer conversations, call records, and operational metrics in BearScope.LiveOrder RiskAgent that reads theseReview order risk using connected commerce and customer-support records in BearScope.LiveIntraday BalanceAgent that reads theseCompares each interval's forecast with the agents staffed and proposes break moves, voluntary time off, or routing changes for the day.Built on requestEvent SurgeAgent that reads theseReads group blocks, bookings, forecasts, holidays, and weather for the week ahead and proposes added shifts before the schedule publishes.Built on requestContact DriversAgent that reads theseClassifies why customers contacted support each week, from conversations and order records, and proposes a drivers report and a fix task.Built on requestCall SummaryAgent that reads theseReads the call transcript and the customer record after a call ends. Proposes the wrap-up note, disposition code, and follow-up task.Built on requestCallback PromiseAgent that reads theseReads abandoned calls and queued callbacks against agent schedules. Proposes a callback time and who takes it.Built on requestSentiment SpikeAgent that reads theseTracks tone across support conversations and reviews by product and topic. Proposes an alert and a holding reply when a spike appears.Built on request
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