Voice & contact center

Calls, queues, agents, and recordings.

All connections Search the catalog

19 listings.

Connector · Live in BearScope

Amazon Connect

Call records, audio references, and contact-center context from Amazon Connect.

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Connector · Reference · built on request

8x8

Contact center analytics, call records, recordings, and event streams from 8x8, with agent and campaign actions.

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Connector · Reference · built on request

Aircall

Calls, contacts, users, numbers, tags, and conversation intelligence from Aircall, with webhooks for every call event.

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Connector · Reference · built on request

Avaya Experience Platform

Queue metrics, agent and engagement events, transcripts, and journey data from Avaya Experience Platform APIs.

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Connector · Reference · built on request

Bandwidth

Voice calls, recordings, messages, and number events from Bandwidth, with call and message actions on its network.

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Connector · Reference · built on request

CloudTalk

Call history, group statistics, contacts, agents, transcripts, and signed webhooks from the CloudTalk REST API.

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Connector · Reference · built on request

Dialpad

Call events, call center status, transcripts, and agent duty status from Dialpad, with calls and texts you approve.

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Connector · Reference · built on request

Five9

Campaigns, skills, users, contacts, and reports from Five9 through its Configuration Web Services and Agent and Supervisor REST APIs.

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Connector · Reference · built on request

Genesys Cloud

Conversations, queue observations, agent presence, recordings, and evaluations from the Genesys Cloud Platform API.

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Connector · Reference · built on request

GoTo Connect

Call events, call reports, queue metrics, recordings, and messaging from GoTo Connect, with call and queue actions.

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Connector · Reference · built on request

JustCall

Calls, texts, contacts, users, numbers, recordings, and AI call data from JustCall, with signed webhooks.

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Connector · Reference · built on request

NICE CXone

Agent sessions, contact events, skills, reporting, and data extraction from NICE CXone through the DEVone developer APIs.

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Connector · Reference · built on request

RingCentral

Call log, presence, telephony session events, recordings, and call analytics from the RingCentral REST API.

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Connector · Reference · built on request

Sinch

Voice callbacks, omnichannel conversations, SMS delivery, and numbers from Sinch, with callout and messaging actions.

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Connector · Reference · built on request

Talkdesk

Calls, users, live metrics, and historical reports from Talkdesk, with webhook events signed by Talkdesk.

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Connector · Reference · built on request

Telnyx

Call events, recordings, transcripts, and message status from Telnyx, with Call Control commands and messaging on its network.

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Connector · Reference · built on request

Vonage Contact Center

Interactions, recordings, transcripts, agent presence, and queue statistics from Vonage Contact Center.

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Connector · Reference · built on request

Webex Contact Center

Tasks, queues, agent activity, and call captures from Webex Contact Center, with webhooks through the Subscriptions API.

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Connector · Reference · built on request

Zoom Contact Center

Engagements, queues, agent status, address books, recordings, and reports from the Zoom Contact Center API, with event webhooks.

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Operators that use these

Operators read from connections and signals like these and propose changes for your approval.

Live in BearScope

Operations Analyst

Analyze customer conversations, call records, and operational metrics in BearScope.

Live in BearScope

Order Risk

Review order risk using connected commerce and customer-support records in BearScope.

Reference · built on request

Intraday Balance

Compares each interval's forecast with the agents staffed and proposes break moves, voluntary time off, or routing changes for the day.

Reference · built on request

Event Surge

Reads group blocks, bookings, forecasts, holidays, and weather for the week ahead and proposes added shifts before the schedule publishes.

Reference · built on request

Contact Drivers

Classifies why customers contacted support each week, from conversations and order records, and proposes a drivers report and a fix task.

Reference · built on request

Call Summary

Reads the call transcript and the customer record after a call ends. Proposes the wrap-up note, disposition code, and follow-up task.

Reference · built on request

Callback Promise

Reads abandoned calls and queued callbacks against agent schedules. Proposes a callback time and who takes it.

Reference · built on request

Sentiment Spike

Tracks tone across support conversations and reviews by product and topic. Proposes an alert and a holding reply when a spike appears.

About voice & contact center listings

Every listing here documents one system: what Fibric reads from it, what it can propose, what it needs, and where it stops. Reference listings describe the vendor's published interfaces; Fibric builds them under a managed deployment when you request them. Selecting a listing installs nothing.