Support & service desks.
Conversations, tickets, and customer history.
20 listings · 1 live · 1 in early access · 18 built on request
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KustomerConnectorCustomer records, conversations, and notes from Kustomer. Used in the live BearScope product.LiveZendeskConnectorTickets, customer history, and configured macros from Zendesk.Early accessChatwootConnectorConversations, messages, contacts, and inboxes from Chatwoot through the Application API and account webhooks.Built on requestCrispConnectorConversations, messages, people profiles, and live session events from a Crisp website through its REST and RTM APIs.Built on requestDixaConnectorConversations, end users, queues, tags, and SLA events from Dixa through the Dixa API v1 and outbound webhooks.Built on requesteDeskConnectorMarketplace tickets, messages, sales orders, and tracking codes from eDesk through its REST API.Built on requestFreshdeskConnectorTickets, conversations, contacts, agents, and SLA policies from a Freshdesk help desk.Built on requestFrontConnectorConversations, messages, comments, contacts, and events from Front's shared inbox through the Core API and webhooks.Built on requestGladlyConnectorCustomer timelines, conversations, tasks, and agents from Gladly through its REST API and webhooks.Built on requestGorgiasConnectorTickets, messages, customers, macros, and events from a Gorgias help desk, with HTTP integration triggers.Built on requestHelp ScoutConnectorConversations, customers, inboxes, users, and ratings from Help Scout through the Mailbox API 2.0 and webhooks.Built on requestHiverConnectorShared inboxes, conversations, users, tags, and notes from Hiver, the Gmail-based shared inbox, through its REST API v1.Built on requestIntercomConnectorConversations, tickets, contacts, and companies from Intercom, with webhook topics for each change.Built on requestJira Service ManagementConnectorCustomer requests, queues, SLA metrics, approvals, and comments from Jira Service Management Cloud.Built on requestLiveChatConnectorChats, threads, events, customers, and agent routing from LiveChat through the Agent Chat API and webhooks.Built on requestRe:amazeConnectorConversations, messages, contacts, channels, and satisfaction ratings from a Re:amaze brand through its REST API.Built on requestRichpanelConnectorConversations, comments, customers, and synced orders and subscriptions from a Richpanel help desk.Built on requestTidioConnectorTickets, contacts, chat messages, operators, and satisfaction ratings from Tidio through its OpenAPI and webhooks.Built on requestTrengoConnectorTickets, messages, contacts, and channel events from Trengo's multichannel inbox through REST API v2 and signed webhooks.Built on requestZoho DeskConnectorTickets, threads, contacts, accounts, and customer feedback from Zoho Desk through its REST API and webhooks.Built on requestOrder RiskAgent that reads theseReview order risk using connected commerce and customer-support records in BearScope.LiveOperations AnalystAgent that reads theseAnalyze customer conversations, call records, and operational metrics in BearScope.LiveTicket TriageAgent that reads theseReads a new conversation beside the customer's orders and account. Proposes the queue, priority, and tags before an agent opens it.Built on requestReopen GuardAgent that reads theseBefore a ticket closes, checks that the promised refund, replacement, or shipment exists. Proposes holding the close or an update.Built on requestBot HandoffAgent that reads theseReads chatbot sessions that stalled or looped and who is free to take them. Proposes a handoff with the session summary attached.Built on requestFirst ResponseAgent that reads theseFinds conversations no human has acknowledged across channels. Proposes an acknowledgment with a wait estimate or a reassignment.Built on requestLanguage RoutingAgent that reads theseDetects the language of an inbound conversation and reads who speaks it. Proposes the assignment, or a translated draft for review.Built on requestDetractor CallbackAgent that reads theseReads low survey scores beside the conversation and order behind them. Proposes who calls back, a make-good within policy, and the note.Built on request
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