Kustomer
Customer records, conversations, and notes from Kustomer. Used in the live BearScope product.
View listingSupport & service desks
Zendesk
Tickets, customer history, and configured macros from Zendesk.
View listingChatwoot
Conversations, messages, contacts, and inboxes from Chatwoot through the Application API and account webhooks.
View listingCrisp
Conversations, messages, people profiles, and live session events from a Crisp website through its REST and RTM APIs.
View listingDixa
Conversations, end users, queues, tags, and SLA events from Dixa through the Dixa API v1 and outbound webhooks.
View listingeDesk
Marketplace tickets, messages, sales orders, and tracking codes from eDesk through its REST API.
View listingFreshdesk
Tickets, conversations, contacts, agents, and SLA policies from a Freshdesk help desk.
View listingFront
Conversations, messages, comments, contacts, and events from Front's shared inbox through the Core API and webhooks.
View listingGladly
Customer timelines, conversations, tasks, and agents from Gladly through its REST API and webhooks.
View listingGorgias
Tickets, messages, customers, macros, and events from a Gorgias help desk, with HTTP integration triggers.
View listingHelp Scout
Conversations, customers, inboxes, users, and ratings from Help Scout through the Mailbox API 2.0 and webhooks.
View listingHiver
Shared inboxes, conversations, users, tags, and notes from Hiver, the Gmail-based shared inbox, through its REST API v1.
View listingIntercom
Conversations, tickets, contacts, and companies from Intercom, with webhook topics for each change.
View listingJira Service Management
Customer requests, queues, SLA metrics, approvals, and comments from Jira Service Management Cloud.
View listingLiveChat
Chats, threads, events, customers, and agent routing from LiveChat through the Agent Chat API and webhooks.
View listingRe:amaze
Conversations, messages, contacts, channels, and satisfaction ratings from a Re:amaze brand through its REST API.
View listingRichpanel
Conversations, comments, customers, and synced orders and subscriptions from a Richpanel help desk.
View listingTidio
Tickets, contacts, chat messages, operators, and satisfaction ratings from Tidio through its OpenAPI and webhooks.
View listingTrengo
Tickets, messages, contacts, and channel events from Trengo's multichannel inbox through REST API v2 and signed webhooks.
View listingZoho Desk
Tickets, threads, contacts, accounts, and customer feedback from Zoho Desk through its REST API and webhooks.
View listingOperators that use these
Operators read from connections and signals like these and propose changes for your approval.
Live in BearScope
Order Risk
Review order risk using connected commerce and customer-support records in BearScope.
Live in BearScope
Operations Analyst
Analyze customer conversations, call records, and operational metrics in BearScope.
Reference · built on request
Ticket Triage
Reads a new conversation beside the customer's orders and account. Proposes the queue, priority, and tags before an agent opens it.
Reference · built on request
Reopen Guard
Before a ticket closes, checks that the promised refund, replacement, or shipment exists. Proposes holding the close or an update.
Reference · built on request
Bot Handoff
Reads chatbot sessions that stalled or looped and who is free to take them. Proposes a handoff with the session summary attached.
Reference · built on request
First Response
Finds conversations no human has acknowledged across channels. Proposes an acknowledgment with a wait estimate or a reassignment.
Reference · built on request
Language Routing
Detects the language of an inbound conversation and reads who speaks it. Proposes the assignment, or a translated draft for review.
Reference · built on request
Detractor Callback
Reads low survey scores beside the conversation and order behind them. Proposes who calls back, a make-good within policy, and the note.
About support & service desks listings
Every listing here documents one system: what Fibric reads from it, what it can propose, what it needs, and where it stops. Reference listings describe the vendor's published interfaces; Fibric builds them under a managed deployment when you request them. Selecting a listing installs nothing.
Other connections categories
Connector
Commerce & orders
20 listings
Connector
ERP & finance
18 listings
Connector
CRM & sales
18 listings
Connector
Messaging & notifications
21 listings
Connector
Voice & contact center
19 listings
Connector
Shipping & logistics
19 listings
Connector
Payments, billing & fraud
19 listings
Connector
Databases & warehouses
21 listings