See every customer the way they see you.
With BearScope
Calls, chats, emails and orders, side by side. Fibric shows you what each customer has been through and where the experience is breaking.
What it does.
One customer, one view
Every conversation, call and order for a customer, in order.
Patterns, not anecdotes
Find the issues that keep coming back across thousands of conversations.
Answers with sources
Ask Letra what changed and see the conversations behind the answer.
Connect your systems.
How it starts.
Running today with Kustomer and Amazon Connect. Add the sources your team relies on.
Start with one job.
Tell us the one thing you’d most like off your plate. We’ll set Fibric up around it, with you.