Reference · built on requestConnectorMarketing, reviews & analytics

Trustpilot

Service and product reviews, TrustScore, and review invitations for a business unit through the Trustpilot for Business APIs.

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About

Trustpilot is a public review platform. A company's presence on it is a business unit, which carries its TrustScore, the service reviews written about the company, and product reviews tied to its catalog. The Trustpilot for Business APIs read that business unit, generate review invitation links, and post replies to service reviews. Private endpoints use OAuth 2.0 applications created in Trustpilot Business; a few public endpoints answer with an API key alone.

Through Fibric, an operator pages new service and product reviews, matches each to an order or conversation you already hold, and proposes a reply or a follow-up for a person to approve. Every approved action leaves a receipt: what changed, why, and how to undo it.

This is a reference listing. It documents what Fibric would read from Trustpilot and what it could propose, based on the vendor's published interfaces. Fibric builds it under a managed deployment when you request it; selecting it here installs nothing.

Inputs

  • Business unit profile, TrustScore and review counts through the Business Units API
  • Service reviews for the business unit, paginated at up to 100 reviews per call, through the Business Units API
  • Product reviews and product review summaries through the Product Reviews API, up to 100 reviews or 1,000 summaries per call
  • Products registered to the business unit through the Private Products API, up to 10,000 per call
  • Profile detail for an individual reviewer through the Consumer Profile API
  • Category classification through the public Categories API

Proposed actions

  • Target capability: propose a reply to a service review through the Service Reviews API
  • Target capability: propose a review invitation link for a customer through the Invitations API

Proposed actions are target capabilities. Every action runs propose-first and needs a validated deployment and the appropriate permissions.

What you can build

  • Answer a one-star service review with the order in hand

    Read the new review, find the matching order and support thread, and propose a reply that a person edits and approves before it posts through the Service Reviews API.

    With Review Response

  • Call back a detractor before the review spreads

    When a low rating arrives, propose a callback task with the reviewer's order history attached, so someone reaches out the same day.

    With Detractor Callback

  • Ask for a review at the right moment

    After a delivery confirmation lands, propose an invitation link for that customer and hold it until a person approves the send.

    With Survey Timing

  • See what reviews say this week

    Group service and product reviews by product and complaint, and put the themes in front of the team with counts and example quotes.

    With Feedback Themes

Requirements

  • A Trustpilot for Business account with access to the API module
  • An application created in Trustpilot Business, which issues the API key and secret
  • Your Business Unit ID, which every business-unit read and invitation call names
  • API call allowance on your plan; the Enterprise plan includes API Module Tier 1 at 200,000 calls a year
Authentication
An OAuth 2.0 application created in Trustpilot Business, whose API key and secret serve as client ID and client secret; access tokens last 100 hours, refresh tokens 30 days, and calls carry Authorization: Bearer.

Limits

  • Trustpilot asks callers to stay under 833 calls per 5 minutes or 10,000 calls per hour
  • Invitation links count against your monthly invitation allowance, separate from the API call tier
  • Review reads page at 100 reviews per call, so a full history load is paced
  • Public endpoints answer with an API key only; every private endpoint needs an OAuth 2.0 access token

Access and pricing

Reference listing. Fibric builds the connector under a managed deployment when you request it. Your quote covers the build, capabilities, usage, and support.

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Questions and answers

Which Trustpilot plan is needed for API access?
A Trustpilot for Business account with access to the API module. Trustpilot documents that the Enterprise plan includes API Module Tier 1, which covers 200,000 calls a year and unlimited invitations. Invitation links count against the invitation allowance, not the API call tier.
How does the connector authenticate?
Public endpoints, such as finding a business unit or listing categories, accept an apikey header. Private endpoints need OAuth 2.0. You create an application in Trustpilot Business; its API key and secret serve as client ID and client secret. Access tokens expire after 100 hours and refresh tokens after 30 days.
Does Trustpilot push new reviews, or does the connector poll?
Trustpilot's rate-limiting guidance recommends webhooks over frequent polling, reusing tokens, and caching on your side. This listing reads reviews through the Business Units and Product Reviews APIs on a paced schedule that stays under 833 calls per 5 minutes, and reuses each access token for its 100-hour life.
Ask about Trustpilot

Ask about the capabilities and requirements in this listing.

For project-specific requirements, contact Fibric.

This connector listing is developed, published, and supported by Fibric. It describes integration with Trustpilot through published interfaces. Third-party names and logos identify the systems an integration connects to; they are the property of their respective owners, who are not affiliated with Fibric and do not sponsor or endorse this listing. Trademark policy