Open Shift Offer

What you can build

• Offer a When I Work OpenShift in rounds

  /2/shifts/eligible gives the pool. The operator orders it by your rotation rule and weekly hours from /2/times, the manager approves the sequence in Slack, and the first acceptance is proposed as /2/shifts/{id}/assign.

  With When I Work, Slack

• Run Deputy offers by area and training

  Employees in the area with an active TrainingRecord for the role are ordered by rostered hours. Each approved round goes out through shifts/offers:notify, and a roster update is proposed for whoever takes it.

  With Deputy, Microsoft Teams

• Fill a Rippling unassigned shift by SMS

  Unassigned shifts are matched to workers by department and leave status. Candidates without Slack get the offer as a Twilio SMS with a reply keyword, and the acceptance becomes a proposed shift assignment.

  With Rippling, Twilio

• Push overtime candidates to the last round in 7shifts

  Users whose punches already pass your overtime threshold move to the final round. The manager sees each candidate's hours beside their position before approving the sequence.

  With 7shifts, Slack

Requirements

• A scheduling connector that exposes open or unassigned shifts and an assignment write: When I Work, Deputy, 7shifts, or Rippling
• A source of hours worked this week: the same system's timesheets or punches, or QuickBooks Time
• Slack, Microsoft Teams, or Twilio for the offers, and Slack or Microsoft Teams for the manager's approval
• Per site and role: the candidate order rule, the round length, and the overtime threshold that moves a candidate to the last round

Authentication

No credentials are stored with the operator. Open shifts, hours, and credentials are read, and offers sent, through the connectors bound to it under the access you granted each one.

Limits

• It orders candidates by the rules you give it. It does not decide them, and a union or contract order must be entered per site
• Hours counted are what the systems hold; a shift worked but not yet punched is not seen until it is
• A round nobody answers ends by time. The next round starts without a new approval only if the manager approved the whole sequence
• Deputy shift offers may send SMS billed to your Deputy account, and Twilio messages are billed to yours; each round proposal says which applies

Questions and answers

What exactly does the manager approve?

The sequence: an ordered list of candidates with the reason for each position, the message text, the wait per round, and the channel per person. The manager can reorder, remove, or add names. Sending starts only after that approval.

What record is left?

The shift id, the candidate order and the rule behind it, each message with its channel and delivery status, every acceptance or decline with its time, the assignment written and the system's response, and the manager's approvals.

Does it assign the shift itself?

No. An acceptance becomes a proposal to assign, which the manager confirms unless they chose up front to assign the first acceptance. Either way the assignment is written once, and the later rounds are closed.